Find answers about gameplay, ads, rewards, crashes, bugs, levels, and support for Cakingdom Match® Cookie Crush.
It’s a fun and relaxing match-3 puzzle game featuring cute characters, colorful levels, and satisfying gameplay. Perfect for casual play and brain training.
Yes. The game is free to download and play. Optional in-app purchases are available to enhance your experience.
No. This is not a play-to-earn game. It is designed for entertainment — play for fun.
Ads help support the game and allow us to keep it free for all players. We are continuously improving ad experience to make it less intrusive.
This may be caused by:
Please try restarting the game or switching networks. If the issue persists, contact support.
Try the following steps:
If the issue continues, please contact support with your device details.
This is usually related to device memory or network issues. Restart your device and make sure you have enough free storage space.
Please report it via:
Providing screenshots will help us fix it faster.
Yes. Early levels may include guided moves to help new players learn. You can skip guidance where available and play more freely as you progress.
Yes. We regularly release new levels in updates. Stay tuned for upcoming content.
We are working on improving social features. Please stay tuned for future updates.
We are continuously working to improve localization and support more languages in future updates.
Please restart the game first. If the reward is still missing, contact support and include details of the issue so we can investigate.
For faster support:
Or email us at service@hongmoe.com.
For the fastest support, please use the in-game Report Issue feature so we can receive your UserTag and basic device information automatically.
Support email: service@hongmoe.com